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Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Monday, November 2, 2009

Good News, Bad News

The good news is, after some polite but firm talk from your Head Trucker last week, AT&T offered to replace the burned-out power cord and send me a new modem too - free.  Plus, the last rep I talked to reviewed my existing phone /internet service, and offered me a landline package with unlimited long distance for only $35/mo.  Plus a good price on an internet upgrade, twice as fast as what I had - and I'll still be saving $20-25 bucks a month compared to the service I had.

So Ma Bell made me a happy customer in the end.  And my new modem arrived this afternoon, a day ahead of schedule.  Sweet.

Bad news:  the new DSL service doesn't start till 8 p.m. tomorrow night.  So till then I am still stuck with this abysmally sloooooow AOL dial-up connection.

Bonus bad news:  since the time change, it's now dark outside at 6 freaking p.m.  Bummer.

Chart:  etgiftstore
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